Dell hiring Freshers as Technical Support Associate in Gurgaon June 2015, eligible candidates can attend Dell freshers drive for technical support associate
Dell hiring Freshers as ” Technical Support Associate ” in Gurgaon June 2015
Company Profile :
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. Dell hiring Freshers as Technical Support Associate
The company has also received many accolades from employer of choice to energy conservation. Dell hiring Freshers as Technical Support Associate in the month of june. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
Job Designation : Client Technical Support Associate
Qualification : Any Graduate
Location : Gurgaon
Experienced Required : 0 – 3 Years
CTC Offered : Best in Market
Job Description :
- Assists customers by diagnosing problems and providing resolutions for technical service or care issues.
- Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
- Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
- Identifies, researches and provides input on unique or recurring customer problems.
- Remains knowledgeable of Dell’s product line, current industry products and technologies.
- Focuses on delivering a positive customer experience according to Dell standards.
- Monitors and tracks issues to ensure accurate resolution.
- May be involved in revenue generation activities with current Dell customers.
- Reviews and distributes pertinent cross-functional information.
- Escalates more complex customer technical issues to senior level support.
Web site : http://www.dell.com